Which statement describes a general dispute?

Which statement describes a general dispute?

• A. The dispute concerns a fraudulent transaction in general
• B. The dispute concerns not receiving goods
• C. Uncategorized dispute; best practice is to contact the customer for additional details
• D. The dispute concerns a canceled subscription

Answer: (C)

General disputes are those that come in without a specified reason, i.e., they’re uncategorized in Stripe. Because the reason isn’t defined yet, the best first step is to contact the customer to request details about what happened. This helps you determine the exact dispute category and gather the right evidence to support your case. Other scenarios describe specific disputes: fraudulent transactions refer to fraud, not receiving goods points to a delivery-related dispute, and a canceled subscription concerns billing for a canceled service. So when you see an uncategorized dispute, reaching out to the customer for more information is the appropriate approach to clarify the situation.

General disputes are those that come in without a specified reason, i.e., they’re uncategorized in Stripe. Because the reason isn’t defined yet, the best first step is to contact the customer to request details about what happened. This helps you determine the exact dispute category and gather the right evidence to support your case. Other scenarios describe specific disputes: fraudulent transactions refer to fraud, not receiving goods points to a delivery-related dispute, and a canceled subscription concerns billing for a canceled service. So when you see an uncategorized dispute, reaching out to the customer for more information is the appropriate approach to clarify the situation.